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Grievance Redress Mechanism

Objective Fair and expeditious handling of Customer’s grievances.
Branch level In case of any difficulty in transactions, please approach the Officer concerned or the Branch Manager; who will ensure your needs are attended to.
If this does not happen Lodge a written compliant, in the Complaint Book kept at the Branch and get a copy of the complaint, with acknowledgement of receipt.
Time period for redress Normally, a maximum period of 3 weeks.
If not satisfied

You can approach:
i) Regional Officer, APGVB, RO, Srikakulam
ii) Regional Officer, APGVB, RO, Vizianagaram
iii) Regional Officer, APGVB, RO, Visakhapatnam
iv) Regional Officer, APGVB, RO, Khammam
v) Regional Officer, APGVB, RO, Nalgonda
vi) Regional Officer, APGVB, RO, Mahabubnagar
vii) Regional Officer, APGVB, RO, Sangareddy
viii) Regional Officer, APGVB, RO, Warangal
ix) Regional Officer, APGVB, RO, Bhadrachalam
x) Regional Officer, APGVB, RO, Ashoknagar
(Phone numbers available in Important Telephone
Numbers link): …………………

under whose control the Branch functions, in case you have any difficulty or you are not satisfied with the reply of the Branch.

Head Office You can also write to the Grievance Cell at our Head Office, at the following address:

The General Manager (HR)
Andhra Pradesh Grameena Vikas Bank
Head Office
2-5-8/1, Near Ambedkar Statur
Ramnagar, Hanumakonda,
Warangal Dist. Pin: 506 001
Controlling Office/ Head Office Will acknowledge within 5 days and initiate action to resolve the matter within a maximum period of 3 weeks. You will be kept informed, if there is any delay for some valid reasons.
Ombudsman In case you are not satisfied with the service/ redress provided in the Bank, you can approach the Banking Ombudsman, at:
O/o the Banking Ombudsman
Reserve Bank of India
Secretariat Road, Saifabad
Hyderabad – 500 004

The details of the Ombudsman Scheme are available at the Branch will be provided on request.
 
 
 
 
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Andhra Pradesh Grameena Vikas Bank
2-5-8/1, Near Ambedkar Statue, Ramnagar, Hanamkonda - 506 001, Warangal Dist, A.P
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